Privacy Policy

1. Data controller

Controller: Kobem Technologies, S.L., with tax ID (NIF) B-72864531 and registered address at Calle de la Forja 8, 28760 Tres Cantos, Madrid (Spain).

Data protection contact: support@kobem.ai.

2. What data we process

Depending on how you use Kobem, we may process:

• Account data: name, email, phone, details of your real estate company.
• Usage data: activity in the dashboard, settings, technical logs.
• Call data: recordings, transcriptions and data of the customers who call (name, phone, reason, etc.), which you entrust us to process as the service provider.
• Billing data: managed through our payment provider.

3. Purposes and legal basis

• Provide the service and manage your account — performance of the contract.
• Answer, qualify and record the calls received by your real estate company — performance of the contract (we act as data processor on your behalf).
• Billing and tax and accounting obligations — legal obligation.
• Improve and secure the service — legitimate interest.
• Marketing communications, only if you give us your consent.

4. Retention periods

We keep account data for as long as you are a customer. Call recordings are automatically deleted after 30 days unless you choose to keep them; transcriptions, for up to 2 years. Accounting data is kept for the legally required periods (up to 6 years, Spanish Commercial Code and tax regulations). After cancellation, we anonymise or delete the rest in accordance with our retention policy.

5. Recipients and data processors

We do not sell your data. To provide the service we work with providers that act as data processors, with whom we have signed the relevant agreement:

• Data hosting: Supabase (servers in the EU).
• Application hosting: Vercel.
• Telephony: Telnyx.
• Voice and AI processing: the language and voice model provider.
• Transactional email: Resend.
• Calendar: Google (if you connect your calendar).
• Payments: Stripe.

6. International transfers

Some providers may be located outside the European Economic Area. In those cases we ensure adequate safeguards (the European Commission's standard contractual clauses or other valid mechanisms) to protect your data.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to support@kobem.ai. If you believe we have not properly handled your request, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply reasonable technical and organisational measures (encryption in transit and at rest, access control and activity logs) to protect your data against unauthorised access, loss or alteration.

9. Changes to this policy

We may update this policy. We will publish the current version on this page with its last update date and, if the change is significant, we will notify you.